1. We ship dolls from LA warehouse or China, depending on the stock available in the warehouses. All items will be sent out in 48 hours from purchase unless presale orders specifically stated in listing or on weekends or public holidays.
2. Items shipped from LA warehouse takes 7-10 days to arrive. Items shipped from China needs 30-35 days to arrive.
3. If the buyer has provided wrong address and the parcel is returned to the sender at last, buyer should pay for the shipping fee for the item to be resent to the new address.
4. Please note that P.O. Box address is NOT supported for most of the items; we recommend that you leave us with your physical address, phone number when you make the purchase.
5. Please kindly understand we do not work on weekends. All of your emails will be replied within 24 working hours.
6. The shipping is out of our control, please contact us if you wait for a long time without receiving the parcel. After confirm the item is lost by courier during transit, a new one will be sent to you or a full refund will be issued.
1. Please e-mail us with photos or videos to show the item problem if there is any, once we have received the email, we will contact you to arrange the return details.
2. Customers who purchase items want to change mind, please kindly read the following returning details:
- Please read and agree with the return policy before purchasing the item.
- As to return, please kindly understand that the product must be unopened and imperfect re-salable condition; please CONTACT US and provide photos reference prior to return.
- We would need to charge 20% of the total purchase price as to cover up the restocking and laboring fee if the item is dispatched and returned by you; return shipping will be taken by you.
- The period of 14 days is calculated from the date the item is dispatched. Any item exceeds 14 days, we do not except refund or exchange.
- The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition
- It would be at the buyer?s own cost to return the unwanted item. We will also deduct the cost for shipping the item to you.
- If the item you would like to return is an unwanted gift from other eBay buyer, the refund will be issued to the original purchaser's account.
3. The refund will be done through Papal within 3 working days after we receive the item and it will be transferred to the original account only.
We would appreciate if you can give us a 5 start positive feedback. Any questions or problems, please contact us freely, we are always here to help you sort thing out satisfactorily. Thank you. Happy Bidding!!