Prior to returning merchandise to us you must request a Return Merchandise Authorization Number (RMA#). The RMA# will be valid for 15 days from the date it was issued.
We will replace a defective unit with the same unit within the 30 day period with no additional charges. A shipping label will be provided for you to return the item to our store.
If for any reason you prefer to exchange your item for a different product, we are happy to help you do so as long as you contact us within 30 days from the original date of purchase. We will issue a store credit for the full price of the item, excluding the outgoing shipping costs that were paid to ship the original item to you. Shipping cost to send the item back to our store must be paid for by the customer.
If an item is returned brand new and still factory sealed, we will issue a store credit for the full price of the item, excluding the outgoing shipping costs that were paid to get the original item to you. Processing fee will not be assessed. If the item comes back to us in used or open box condition, the original outbound fee and an additional 10% processing fee will be deducted from the refund. (When opened items are returned, these can no longer be sold as brand new; we must then sell them at a significantly cheaper price, therefore we must charge a 10% processing fee for open box return items).
Refunds are also available during the initial 30 day period however, the original outbound fee and an additional 20% restocking fee will be deducted from the refund.
All outgoing shipping costs incurred to ship the newly exchanged item to you are covered. All return and exchange shipping costs required to ship the item back to our store are to be paid for by the customer.
We work hard to process returns as quickly as possible. Your replacement or refund will be processed within 4 business days after we receive the item and inspect it at our store. We can only exchange items after we've received the returned items.
While we always do our best to take back any and all returns, there are a few exceptions of items that cannot be returned to our store due to manufacturers not accepting these items back from us.
The following are examples of items that cannot be returned:
• Items with physical damage unrelated to shipping, i.e., cracked or broken items are not covered under warranty.
• If you receive an item with physical damage that occurred during shipping, you must notify us within 24 hours and you will be taken care of immediately.
• Software that has already been registered or installed cannot be returned.
• Blown speakers or subwoofers that have burned voice coils or punctured holes are not covered under warranty, however, we will do our best to help you get coverage.