Factory OEM Parts is a worldwide distributor of new and take-off OEM automotive parts and accessories. Our large warehouse is located in St. Charles, MO, just outside of St. Louis. We are driven to maintain outstanding customer satisfaction by providing the industry's best quality products.
We gladly accept Paypal for all online orders. Visa, Mastercard, American Express or Discover are also accepted, please call us at 636-465-1547 to apply these payment methods.
Sales Tax: We are required by the state of Missouri to collect sales tax of 7.45% for orders picked up locally or items shipped to addresses here in the state of Missouri. This does not apply to businesses that are sales tax exempt.
Factory OEM Parts will ship anywhere in the United States and to most international countries. We offer Free Shipping on most products shipped within the Continental 48 States via FedEx & USPS. Fed Ex does not ship to PO Boxes. Please provide a physical address for items being shipped via Fed Ex. We do offer USPS Shipping for PO Box, APO, FPO, and International Customers (This Includes Alaska, Hawaii, & Other US Territories)
Most orders are shipped within 2 business days. Shipping times vary by location.
Tracking numbers will be sent to email address associated with your Paypal account.
Our goal is to have every customer get what they ordered as described in the listing the first time, every time. In the event there is a problem we offer a very flexible return policy here at FactoryOEMParts. We accept returns/exchanges for damaged, defective and incorrect (by fault of FactoryOEMParts) merchandise. All damaged, defective, or incorrect merchandise must be reported to FactoryOEMParts within 14 days of ship date, or 7 days of receipt, whichever is later, and be received by FactoryOEMParts within 30 days of receipt.
All returns must be authorized by FactoryOEMParts. To request authorization, contact us via EBay. FactoryOEMParts will issue a full refund (including shipping), or will exchange the item within 10 days (much less in most cases) upon receipt of the defective product.
Incorrect merchandise must be returned in the same condition it was received. If the condition of a part has been altered from the way it was received, we will not be able to issue a refund. This includes alterations or damages incurred attempting installation, noticeable markings from being mounted/installed, etc.
Refunds will be given in the same form of payment used to make the original purchase, and most will be processed by the following business day from when we receive the returned merchandise. All returns must be authorized by FactoryOEMParts.
We are happy to exchange damaged, defective, or incorrect (by fault of FactoryOEMParts) merchandise. Merchandise must be returned in the same condition it was received. We may request pictures of any damaged, defective, or incorrect merchandise before we will authorize a return. We will ship your replacement upon receiving your returned merchandise.
It is important you make sure the item is fully inspected for damage/defects prior to installation. Please report any damage or defects to us as soon as possible, as we are unable to cover any installation or associated costs. Any items deemed defective, damaged, or incorrect (by fault of FactoryOEMParts) will be exchanged depending upon availability. If the item is no longer available we will refund your purchase.
Please contact us via eBay's messaging system and we will get back to you at our earliest convenience.